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Information for Our Guests
We have more than one car...where can we park our second car?
There is a City of Charleston Parking Garage about a block away, located at 518 King Street. They charge maximum $18 per day.
Where is the nearest grocery store?
While some guests shop on their way in or go out to one of the larger grocery stores in town, we find that many guests order some needed groceries online for delivery after they arrival. Charleston offers a Harris Teeter and a Publix on the peninsual, both of which also deliver. Additionally, Instacart and Whole Foods are popular grocery delivery services.
Can I really not smoke?
Charleston is full of grand old wooden homes, many dating over a hundred years old. To honor our homes and those of our neighbors, we don't allow smoking or candles in the interior or extrior of our homes. Please note there are additional fees for non-compliance. King Street is a loving area for a walk and a smoke!
The Wifi isn't working...what can I do?
Please reach out to our team to troubleshoot!
Where do we put the trash?
You'll find a designated trash bin with your unit letter on it by the parking area.
What are Holy City Vacation Rental's office hours?
Office Hours are 8am to 7pm at 843-212-1341.
After-hours texts and calls to the same number are monitored for emergencies only.
What if there is an emergency during our stay?
If you are having a medical emergency, please dial 911. We hope that your stay will be free of incidents, but should you need help, please contact Holy City Vacation Rentals at 843-212-1341. Please do not hesitate to call us if something needs immediate attention, but if your concern can wait, we ask that you call the office during normal office hours.
I have a problem and am now unhappy. What can I do?
Holy City Vacation Rentals really wants our guests to be happy! Please reach out immediately to see how we can help resolve the issue at hand. While we always strive for a perfect stay with no issues, occassionally there may be one and we are ready to solve it as quickly as possible.
When is check-out?
Check-out is at 10am. A fee may be incurred if guests do not depart by the designated time.
Can we get a late check-out?
We rarely are able to extend late check-outs to our guests because of our housekeeping and maintenance schedules.
What do we need to do before we check out?
You'll receive an email the evening before check-out with a few requests before you leave, including leaving beds unmade and placing towels on the bathroom floor, setting the dishwasher to run, and removing your garbage to the appropriate bin in the parking area. We reserve the right to charge an additional fee if the unit is left is not left in an acceptable manner.
No Parties - Only guests that are registered are allowed in the unit for liability reasons.
No Smoking or Candles - No cigarettes, pot, vaping, or candles inside the units, or outside on the grounds as Charleston is filled with irreplaceable historic charm.
No Pets - We ask that you think of future guests that have specifically booked a pet-free vacation rental because of allergies.
Noise Ordinance - The City of Charleston has an enforeceable Noise Ordinance in place from 11pm to 7am.
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